Betviza FAQ — Answers to All Your Questions

No. Betviza only allows one account per person. Attempting to open multiple accounts using the same device, IP address, or payment method may result in all associated accounts being suspended.

If you haven't verified your email after registering, you can still browse with limited access, but email verification is required to make deposits and place bets. A verification link will be sent to the email address provided at sign-up.

After logging in, you can update your mobile number, address, and preferred language from Profile Settings. To change your name or date of birth, contact the support team and submit a valid ID for verification.

To close your account, contact the support team via email or Live Chat. They will verify your identity and complete the process. If you have a remaining balance, make sure to withdraw it first.

Currently at Betviza Mobile Pay, Nagad, Rocket and bank transfer. For full details on all payment methods, visit the Payments Page here.

The minimum deposit is ৳500 and the maximum per transaction is ৳1,00,000. Daily limits may vary by payment method. Higher limits apply for VIP members.

Mobile Pay and Nagad withdrawals typically take 1–3 business hours to complete. Bank transfers may take 1–2 business days. If KYC verification is not completed, your first withdrawal may take additional time.

In most cases, your balance updates within 5–15 minutes. If it hasn't after that, contact us via live chat with your transaction ID or a screenshot. Our team will verify and resolve the issue within 30 minutes.

Betviza does not charge any withdrawal fees. However, your payment provider may apply their own charges. Check the respective app for applicable service charges on Mobile Pay and Nagad transactions.

After registering, a 100% welcome bonus is automatically applied to your first deposit. For example, deposit ৳1,000 and receive ৳1,000 in bonus funds — bringing your total balance to ৳2,000. A valid payment method must be used to qualify.

A wagering requirement means you must place a certain amount in bets before withdrawing bonus funds. Betviza's welcome bonus typically carries a 30x wagering requirement — meaning a ৳1,000 bonus requires ৳30,000 in bets. See the offers page for full bonus terms and conditions.

Yes, bonuses generally expire if the wagering requirements aren't met within 30 days of the bonus being issued. Reload bonuses and free bets may have different validity periods — the expiry is listed alongside each offer.

A cashback is credited on a portion of your net losses each week and automatically added to your account every Monday. The cashback rate depends on your VIP level and weekly betting volume.

Betviza offers betting on cricket, football, tennis, badminton, hockey, basketball, and 50+ other sports markets. Special odds and offers are available for IPL, BPL, and World Cup matches, tailored specifically for Bangladeshi users.

Live betting means placing bets in real time while a match is in progress. Odds change moment to moment, and various markets — such as next goal, over/under, and wickets — update instantly. Log in and head to the "Live" tab under the Sports section.

Sports Betting starts at a minimum of ৳100. Casino game minimums vary by title — generally from ৳20. Check the info section of each game for details.

In some cases, you can cancel a bet within 5 minutes of confirmation using the "Cash Out" feature. However, this is not available for all markets at all times. Once a match begins and the bet is confirmed, cancellation is generally not possible.

Yes. All casino games on Betviza are developed by certified software providers and verified by RNG (Random Number Generator) testing. Live Casino games are streamed with real dealers, ensuring full transparency.

KYC (Know Your Customer) is an identity verification process that requires you to submit a photo of your national ID or passport. It helps secure your account and prevent fraud. KYC is mandatory before making large withdrawals.

Log In → Profile Settings → Security tab → activate "Two-Factor Authentication". Scan the QR code using Google Authenticator or a similar app on your phone. From then on, you'll need to enter a 6-digit code each time you log in.

Change your password immediately and check the login alert sent to your email. Then reach out via Live Chat or support@betviza.biz-. The support team will promptly lock the account and launch an investigation.

No. Betviza does not sell or share your personal information with any third party. Your data is used solely for service improvement and legal compliance. For more details, Privacy Policy Read.

Go to Profile Settings → Responsible Gaming to set daily, weekly, or monthly deposit and betting limits. Limits take effect immediately once set. Increasing a limit requires a 7-day waiting period, while decreasing one takes effect right away.

Self-exclusion lets you temporarily deactivate your own account — from 1 week up to 5 years. During this period, you won't be able to log in or place bets. Contact the support team and it will be activated within 24 hours. For more details, Responsible Gaming View page.

No. Betviza strictly enforces an 18+ policy. Age is verified at registration and confirmed through the KYC process. Any account found to belong to a minor is closed immediately.